Emergency Plumbing Help in Roswell, Georgia
Roswell is the metro's trick question: the city's own water utility serves only about 5,600 customers, Fulton County serves the rest, and Fulton runs all the sewers. The city's advice is to check your bill, and ours is the same, ideally before the night you need the number.
Who to call, and for what
Water and sewer: Split: City of Roswell Water Utility (about 5,600 customers) and Fulton County Water System; all sewer is Fulton County
Roswell's FAQ answers the confusion directly: the city plant serves only part of Roswell, and Fulton County handles all other residents and all sewer lines. Your water bill tells you which side you're on.
- Roswell Water Utility after-hours line (police dispatch)770-640-4100
- Roswell Water Utility, business hours770-641-3707
- Fulton County water customers: drinking water emergencies770-640-3040
- Sewer emergencies (all of Roswell): Fulton County404-612-3061
Gas leaks: Atlanta Gas Light
Smell gas? Leave first, phone from outside. 24-hour emergency number.
- Atlanta Gas Light877.427.4321
A 24/7 plumber
For the repair itself. We're a referral directory, not a contractor; this button opens our request form and we pass it to a plumber.
What breaks in Roswell houses
Median build year 1989 and only 8.6 percent built since 2010: like Dunwoody, Roswell is deep in the replace-the-original-equipment years, from water heaters to the first round of repipes in its 80s subdivisions. (Median build year 1989, 0.8% built before 1940, 8.6% since 2010; Census ACS 2019 to 2023.)
Freeze risk, the honest version
- By NOAA's 1991 to 2020 climate normals, Atlanta's Hartsfield-Jackson station averages 35.7 nights a year at or below 32 degrees, with the first freeze typically around November 20 and the last around March 15.
- Georgia EPD tells homeowners to be alert for pipe freezes whenever outdoor temperatures threaten the 20 to 30 degree range, because homes here are built for occasional cold, not constant cold.
- The December 2022 freeze is the local benchmark: Atlanta bottomed at 8 degrees on December 24 and stayed below freezing all day, and metro water systems reported frozen pipes, main breaks and boil water advisories in the days after.
When a hard freeze is coming: slow drip on faucets with exposed pipes, cabinet doors open, heat steady, hoses off. The frozen pipes guide has the full prevention and thawing list.
Worth knowing locally
- Because Fulton runs every Roswell sewer, Fulton's lateral rule applies city-wide: the owner repairs the lateral even within a right-of-way or easement, and the county states flatly that it will not repair laterals outside them.
- The city water utility runs its own treatment plant on a system sized for 3.3 million gallons a day, a genuine small-town utility inside the metro.
Permits, before the big repair
Roswell's building FAQ answers the water heater question with a plain yes: water heaters fall under the plumbing and gas codes, requiring permits and inspections, and state licensing if a tradesman does the job. Applications are electronic through the city's permitting hub.
City of Roswell Community Development, Building Division
38 Hill Street, Suite G-30, Roswell, GA 30075
770-641-3727
Any plumber you hire should carry a Georgia license; check it free on the Secretary of State's license search.
ZIP codes we map to Roswell
Nearby pages
Sources
Every number and local fact above comes from one of these, read 2026/10. Spot something out of date? Tell us.
- City of Roswell: Water Utility
- Fulton County: Water Services: Emergency Repairs
- Atlanta Gas Light: Emergency Information
- City of Roswell: Building Division
- Fulton County: Water and Sewer Service Laterals (flyer)
- U.S. Census Bureau: American Community Survey 2019-2023 5-Year Estimates, Table B25035: Median Year Structure Built
- U.S. Census Bureau: 2019-2023 ACS 5-Year Narrative Profiles (places)
- NOAA NCEI: U.S. Climate Normals 1991-2020: Atlanta Hartsfield Intl Airport
- Georgia Environmental Protection Division: Guidance to Homeowners for Preventing and Dealing With Frozen Water Pipes (rev. Feb. 2014)
- National Weather Service Atlanta: December 2022 Climate Summary
- Clayton County Water Authority: Officials Seeing Slow Improvements in Tank Levels and System Pressures (Dec. 28, 2022)
- DeKalb County: Boil Water Advisory Remains in Effect for Parts of DeKalb (Dec. 27, 2022)